Frequently Asked Questions
If there is a question not listed below please feel free to contact our friendly customer support team directly via email at: email@example.com
Q: How much do you charge for delivery cost?
A: We proudly offer FREE UK Delivery on all orders (no minimum spend)
Q: I am considering purchasing / I have recently placed an order with you and would like to check how long the delivery time is?
A: Please refer to our delivery page on our website for further details. All orders placed will automatically receive tracking information via email & we offer FREE UK Delivery on all orders.with no minimum spend. The majority of our products are sent direct from our head office in Derbyshire. Please click here to view our delivery page in full.
Q: How much is the delivery cost to Northern Ireland/Scottish Highlands?
A: Unlike many others we also offer FREE Delivery on all orders to Northern Ireland & Scottish Highlands (no minimum spend)
Q: Do you deliver to Ireland/Jersey/Isle of Man?
A: We do deliver to these regions however a standard £12.99 "international" postage rate applies per order. You will need to manually select the specific country from the drop down list in the checkout stage for the postcode to be recognised correctly.
Q: Where are you based?
A: We are a registered LTD company based in the UK. Our head office is in Derbyshire and our full company details including VAT number and company address can be found at the bottom of our home page.
Q: Is it possible to connect the "Heavy Duty String Lights" or "Festoons" together to create a longer length?
A: Yes absolutely, the lights were designed with this in mind. Simply unscrew the plug end from one set of lights and attach this to the end of the initial set. Each product has a maximum length and this can be seen from the product page.
Q: I have received my lights and one or more of the bulbs are not lighting up, please can you advise how this can be solved?
A : Simply unplug your set of lights and retighten the bulbs which are not lighting up. Due to the waterproof seal required on some outdoor string light bulbs they need to be tightened as far as possible to ensure a tight seal around the base of the bulb. If this does not resolve the problem it may mean the connector inside the bulb holder has been flattened. Whilst the plug is removed from the socket, Using a flat head screwdriver gently raise the brass connector inside the bulb holder to ensure a good connection between the fittings.
Q: I have tried the above method & my lights still aren’t working, what do I do?
On the rare occasion that a fault does occur we are more than happy to provide a replacement & arrange for a return delivery. If the product is deemed to be faulty a full refund of any return postage will be made. All of our products come with a 12 month manufacturer guarantee. Please contact us directly via email at firstname.lastname@example.org for returns
Q: I placed an order and I have only received part of my order. Where is the rest?
A: If you purchase more than one item in your order, it is possible that you will receive them in different packages. This is due to the current increase in demand on the delivery network. We aim to offer the fastest delivery times possible, so will often send out one item first if that is ready to be sent before the others. Rest assured the rest of your order will arrive shortly afterwards if the items did not all arrive together.