Delivery Policy


Free Royal Mail ‘Tracked 48’ Delivery on all orders over £25.00 

 *Order by 2pm for same day dispatch Monday-Friday (excludes Bank Holidays)

Orders below £25.00 will incur a £2.99 standard delivery charge

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Upgrade to Royal Mail Tracked Next Day Delivery for just £4.99 

 *Order by 2pm for same day dispatch Monday-Friday (excludes Bank Holidays)

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 Guernsey, Jersey, Isle of Man & Northern Ireland

Free Royal Mail ‘Tracked 48’ Delivery on all orders over £25.00

 *Order by 2pm for same day dispatch Monday-Friday (excludes Bank Holidays)

Orders to these locations may be subject to longer processing times

Orders below £25.00 will incur a standard £2.99 delivery charge. If you are placing an order from Isle of Man, Jersey or Guernsey you will need to select this from the dropdown options during the checkout process.

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Ireland & International Delivery

Standard International DPD Delivery - £19.99 

 *Order by 2pm for same day dispatch Monday-Friday (excludes Bank Holidays)

Orders to these locations may be subject to longer processing times & customs or import duties

Estimated 3-5 Working Day Delivery Times. 

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Should you have any delivery queries or you would like to speak to our friendly customer support team please do not hesitate to contact us via email and we will be happy to help.

Email: support@lightinglegends.com

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TRACKING INFORMATION

Tracking information is sent out automatically via email as soon as the order has been processed and is in transit. This can then be easily tracked via the Royal Mail website. Please make sure to include your email within the checkout stage to be informed of the progress of your order. 

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30 DAY RETURNS & 12 MONTH WARRANTY

Lighting Legends offer a comprehensive 30 day returns process & a 12 month guarantee on all products, giving you peace of mind that the product you receive will be good quality and free of faults. In the rare event that your lights develop a fault, we will offer you the option to return the item for an exchange or refund. 

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 MISSED DELIVERIES

If you are not at home when we deliver your order, Royal Mail will leave a card with instructions on how to reschedule the delivery at a convenient time or collect from your local post office. If you have somewhere secure where your delivery can be left, you can use the Royal Mail ‘Safeplace’ option allowing you to choose a nominated safe place or neighbour for us to leave your delivery.

Deliveries are left at your own risk and at the discretion of the courier.

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LOSS OR DAMAGE

If any goods are found to be faulty on delivery, they may be returned for a replacement. If no replacement is available then payment will be refunded in full. Please make sure you inform us within 7 days of receiving your order of any faults when you inspect the goods on their arrival. Claims for missing items or the non delivery of orders must be made within 14 days of the dispatch date. 

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EXCHANGES & REFUNDS

Please contact us to discuss the best way to exchange or return your purchase. If the lights are not deemed to be faulty then the return postage is covered by the customer. Refunds are issued after the item has been returned to us in unused & acceptable condition. All parcels should be checked for transit damage before accepting delivery. Damaged deliveries should be either turned away or reported as damaged. Should you receive a transit damaged item, please contact us as soon as possible. Unfortunately we are unable to offer a replacement or refund for transit damaged items once they have been used or installed. 

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INTERNATIONAL DELIVERY

All international orders will need additional time to be processed & delivered. Please be aware that you may also be liable for additional taxes & import duties depending on the location. If you are looking to place an order from a country outside of the locations available or are having difficulty placing an international order then please contact our support team.

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COLLECTIONS

Unfortunately orders placed through the website cannot be collected from our head office under UK regulations. This is to prevent fraud.