Frequently Asked Questions
If there is a question not listed below please feel free to contact our friendly customer support team directly via email at: support@lightinglegends.com
Q: How much do you charge for delivery cost?
A: We proudly offer FREE ROYAL MAIL TRACKED 48 UK Delivery on all orders over £25.00. A £2.99 Delivery Charge is automatically applied to all orders below this amount.
Q: I am considering purchasing / I have recently placed an order with you and would like to check how long the delivery time is?
A: All orders are sent via Royal Mail Tracked 48 Hour as standard unless you have chosen to upgrade this service to Royal Mail Tracked 24 Hour. Orders placed before 3pm will be dispatched on the same day and are usually delivered within 2 working days. Customers automatically receive tracking information via email or SMS. All of our products are sent direct from our head office in Derbyshire. Please click here to view our delivery page in full.
Q: How much is the delivery cost to Northern Ireland, Jersey, Guernsey, Scottish Highlands & Isle of Man?
A: Unlike many other retailers we also offer FREE Delivery on all orders over £25.00 to Northern Ireland, Jersey, Guernsey, Scottish Highlands & Isle of Man. You may need to manually select the specific country from the drop down list in the checkout stage for the postcode to be recognised correctly in our system.
Q: Do you deliver to Ireland or Internationally?
A: We do deliver to these regions however a standard £19.99 "International" postage rate applies per order. You will need to manually select the specific country from the drop down list in the checkout stage for the postcode to be recognised correctly in our system.
Q: Can I upgrade my delivery option to a faster service?
A: Yes, For an additional £4.99 you can choose to upgrade your delivery method to our Royal Mail Tracked 24 Hour service. Orders must be placed before 3pm for same day dispatch.
Q: Where is Lighting Legends based?
A: We are a independent Limited Company based in the UK. Our head office is in Derbyshire and our full company details including VAT number and company address can be found at the bottom of our home page.
Q: Is it possible to connect the "Heavy Duty" or "Super Festoon" string lights together to create a longer length?
A: Yes absolutely, the lights were designed with this in mind. Simply unscrew the plug end from one set of lights and attach this to the end of the initial set. Each product has a maximum length and this can be seen from the product page.
Q: I have received my lights and one or more of the bulbs are not lighting up, please can you advise how this can be solved?
A : Simply unplug your set of lights and retighten the bulbs which are not lighting up. Due to the waterproof seal required on our outdoor string light bulbs they need to be tightened as far as possible to ensure a tight seal around the base of the bulb. If this does not resolve the problem it may mean the connector inside the bulb holder has been flattened. Whilst the plug is removed from the socket, Using a flat head screwdriver gently raise the brass connector inside the bulb holder to ensure a good connection between the fittings.
Q: I have tried the above method & my lights still aren’t working, what do I do?
On the rare occasion that a fault does occur we are more than happy to provide a replacement & arrange for a return delivery. If the product is deemed to be faulty a full refund of any return postage will be made. All of our products come with a 12 month manufacturer guarantee. Please contact us directly via email at support@lightinglegends.com for details on our returns process.