Lighting Legends, a prominent name in the lighting industry, is proud to announce its achievement of the Feefo Gold Trusted Service Award 2024. This esteemed award is a testament to businesses that consistently excel in delivering exceptional customer experiences.
Since its inception in 2014, the Feefo Trusted Service Awards have become a benchmark for recognising brands that leverage the platform to gather authentic reviews and achieve outstanding customer feedback. The award is distinctive in its reliance on genuine customer responses, offering a true reflection of a company's commitment to customer service excellence.
Feefo, the world's largest provider of verified customer reviews, collaborates with over 6,500 brands globally. The platform aids businesses in understanding customer perspectives, interpreting trends, and recognizing consumer needs through the analysis of verified feedback.
In a time where consumer confidence is cautiously optimistic and spending is measured, businesses that prioritise superior service and customer advocacy are increasingly distinguished. The Feefo Gold Trusted Service Award celebrates brands like Lighting Legends that consistently set high standards in customer service.
This prestigious accolade is awarded to businesses that have amassed a minimum of 50 reviews between January 1st, 2023, and December 31st, 2023, maintaining a Feefo service rating between 4.5 and 5.
Adam Wilkins, Managing Director of Lighting Legends, expressed his delight: “We are thrilled to be recognised by Feefo with the Trusted Service Award again this year. Our commitment to customer satisfaction is at the core of our operations, and receiving this accolade, based on real customer feedback, reinforces our belief in our service quality. This award is a reflection of our team's dedication to understanding and fulfilling customer needs, especially in challenging economic times. As we move forward into 2024, our focus remains steadfast on listening and responding to our customers’ needs."
Tony Wheble, CEO of Feefo, congratulated Lighting Legends: “In these times of economic challenges, it’s inspiring to highlight our clients who consistently strive for excellence in customer service. The Trusted Service Awards recognise those companies, like Lighting Legends, who exceed expectations and garner positive feedback from satisfied customers. We are excited to see the future achievements of Lighting Legends and our other partners in the coming year.”
Notes to Editors
About Feefo: Feefo stands as a global leader in customer review and insights platforms, with a mission to enable clients to fully comprehend their customers' experiences. The Feefo software suite, coupled with technical expertise, offers businesses deeper insights into customer sentiment, behaviour, and intentions. This empowers them to make informed decisions and optimise their return on investment. With a staggering 96% of customers depending on reviews for purchasing decisions, Feefo bridges trust between consumers and businesses through its stringent policy of collecting verified reviews exclusively from genuine customers.
For more information, please visit www.feefo.com